If your business relies on your Network for information sharing, you cannot afford to have your Network be down for even a short period of time. With complexities involved in today's Networks, unless you have a dedicated staff looking after your Network, you are better off outsourcing your Network Support to us for a complete solution.

Our Network Support Service consists of maintaining, troubleshooting, and fixing any connectivity issues you might have. These issues might be lost Internet connectivity, Inability to retrieve emails, file sharing problems, workstation issues,  printers off-line, etc. We also repair hardware problems, as well as support the Microsoft Office Suite of applications.

Network Design/Infrastructure & Upgrades
We offer complete network design services, network installation and upgrading, support and on-site network training. We can design, upgrade and support a local area network or even a VPN to meet your specific needs. Whether your needs require a large business network or a small home LAN, we can provide you with an efficient professional solution using the most cost effective network technologies without compromising quality and reliability.

NETWORK SUPPORT OPTIONS

We offer 3 types of basic support services:

• NBD (Next Business Day) On-Demand Service
• FMSS (Fixed Monthly Scheduled Service)
• S2N (Soup to Nuts)  with 24 Hour response time

NBD On-Demand Service
This service can be implemented on its own, or in conjunction with Onsite Scheduled Service. This service entails support for Hardware and Software applications but is scheduled for the Next Business Day from the time request was received. This service is billed on an hourly basis.

Fixed Monthly  Scheduled Service
Our Technician will go out to your site once a week to troubleshoot, and fix any Access Points, Hubs, Switches, Wireless Client connectivity issues or even routers. Also, our technician will be on-site to answer any questions you might have concerning your Network, various Hardware involved, and connectivity issues. Please advise your staff to write down any questions or possible problems and present them to the Technician upon arrival. This service is paid on a yearly contract term and is available with a specific block of time per visit.

Soup to Nuts 24 Hour Response Service
This service covers everything in your IT infrastructure from workstations to printers to servers, hubs, switches, gateways, email, Internet access as well as Software Applications.  The only additional cost you will incur is the cost to replace failed hardware out of warranty or the purchase of new hardware and software.

Other Services

Security Analysis:  Your data is one of your most valuable assets and also among the most vulnerable. Although network problems can take many forms, cyber crimes can include e-mail viruses, infiltration by hackers, sabotage by competitors or disgruntled employees, financial fraud, and "netspionage" or theft of proprietary information via the internet. Digital Computers will perform a thorough review of a business' base network layout, inspecting everything from wiring to the power and data backup cycle of its file server(s). Workstations on the network are also evaluated for optimized connectivity on the network and internet, as well as virus and security vulnerability. The company's internal security procedures are also analyzed.

Databases Consulting:  assists with design, planning, modifications, and conversion for many types of databases. Examples include building a custom database for tracking clients or developing an invoicing module for a special event database. Database consultants also coach and train non-profit customers to enable them to use and build on databases.

Web Site Consulting:   assists with design, production and maintenance of Web sites. This can include planning and information/navigation structure of a site, graphical design and layout, creating pages, programming interactive and "dynamic" functions within a site, working with Internet Service Providers on site hosting issues, site maintenance and upgrades, and training staff to edit pages.

Help Desk:   telephone-based assitance, where customers call in for help and are talked through a solution to an immediate hardware or software problem or question over the phone.
 

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